TAOCOMS AI+CX = Enhanced Services and Customer Experience
AI-Driven Customer Service Excellence
TAOCOMS uses AI to improve your customer service and transform the customer journey in your business. Our ready-made AI solutions offer faster resolution, greater efficiency, and a better overall customer experience across various industries. We improve customer service with integrated AI solutions.
TAOCOMS is revolutionising customer service with cutting edge AI technologies, boosting service quality and operational efficiency. Our AI solutions such as chatbots, voice recognition, predictive analytics, and robotic process automation (RPA) effectively handle routine inquiries, assist with complex tasks, and deliver real time insights into customer behaviour.
Enhance your business with our tech solutions tailored for the industry. Our generative AI improves customer interactions and self-service, allowing your team to focus on more complex tasks. Part of TAOCOMS focus, is building lasting customer relationships and increasing revenue while we manage the complexities of sales. Our expertise and customized strategies will help you optimise your sales tactics for outstanding results. We have enhanced customer lifetime value, minimise downtime, and address issues with efficient multi-tier technical support. Our B2B and B2C models offer specialised tech solutions and expert help, ensuring excellent experiences with the aid of generative AI.
TAOCOMS gives a 100% perfomance scores in enhanced customer satisfaction, reduced (AHT) average handling times, continuous improvement, intelligent self-help support to all our clients in every services we offer.
Transforming Customer Service
TAOCOMS has addressed the challenges of managing high volumes of customer interactions across voice, email, chat, and social media for various brands. By tackling long wait times, inconsistent service, and customer frustration, our AI-driven contact center solution delivered an integrated overhaul, improving efficiency, consistency, and customer satisfaction. TAOCOMS advanced, fully integrated technology transforms contact centers into models of efficiency and customer satisfaction."
AI-Powered Chatbot Customer Solutions
High chat volumes, long wait times casues inconsistencies in services, TAOCOMS AI-powered contact center solution optimized workflows, boosted efficiency, and improved customer satisfaction with real-time insights, automated responses, and personalised interactions. TAOCOMS AI-Powered Chatbot improves customer service by using AI to grasp customer intent and provide efficient, personalised interactions. Smoothly hands off complex queries to live agents and offers co-pilot support with AI-generated summaries and real-time response suggestions.
Revolutionising Social Media Interaction
In the competitive consumer electronics market, partnering with TAOCOMS and leveraging AI-driven strategies, will improve digital interactions, focusing on quick responses, consistent service, and engaging content, which will enhance your brand visibility, customer engagement, and loyalty. "TAOCOMS implements cutting-edge AI technologies, transforming social media management and achieving outstanding customer satisfaction.
AI-Powered Email Support
You don't have to struggled with handling a high volume of customer interactions, especially emails. This led to long wait times, inconsistent service quality, extended turnaround times, and increased customer frustration. TAOCOMS introduced a robust AI-powered email management system to optimize operations and enhance customer satisfaction. The system integrates smoothly, ensuring effective coordination between AI components and human agents.
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