Our Services
We provide services to clients and respective brands all across different sectors and regions.
TAOCOMS Comprehensive Multi-Lingual Omnichannel Solutions
We excel in transforming contact centers to deliver seamless cross-channel customer experiences. Our deep expertise in cultural, linguistic, socio-economic, and technological factors ensures we meet CX preferences globally. Our track record speaks for itself. We are committed to quality and efficiency, delivering superior outcomes, high first-call resolution rates, exceptional service levels, and enhanced customer satisfaction. Our industry-low attrition rates and globally recognised in our commitment.
50+
Brands we support
2k+
Decision per day
Effortless and Responsive Partnership
From initial contact to ongoing operations, we strive to be the most accessible and innovative BPO partner. Our Omni-Channel Easy Access Network (OCEAN) exemplifies our approach, optimizing the transfer of voice and data, reducing bandwidth costs, and ensuring high-quality interactions with excellent continuity. OCEAN also allows us to monitor and resolve issues swiftly, ensuring the best possible service experience.
E-Commerce Strategy & Development
E-Commerce Strategy & Development: We provide end-to-end e-commerce solutions, delivering unique & engaging shopping experiences with high customization and seamless third-party integrations. Our global network of merchants, partners, & developers brings your e-commerce vision to life.
Catalog & Inventory Management
Customizable inventory solutions to efficiently manage and track products. Our systems provide real-time visibility of inventory levels, enhancing customer interactions and driving purchase decisions.
Cloud Security
Elevate your cloud security with our comprehensive services, ensuring data integrity and protecting against evolving threats in the digital landscape.
Cloud workload protection (CWP),
Cloud access security broker (CASB),
Cloud security gateway,
Cloud detection and response,
Cloud security posture management (CSPM),
Cloud infrastructure entitlement management (CIEM),
Web application and API security.
Payment Gateway Solutions
Tailored payment solutions that support multiple currencies, shopping carts, and payment methods. We offer custom dashboards with real time data insights and seamless integration with credit card processing and online banking.
Omni-Channel Customer Service Operations:
We design and implement customer experience strategies that enhance satisfaction across multiple communication channels, including phone, email, social media, live chat, and mobile apps.
Web & Social Analytics
Gain comprehensive insights into your store’s performance across online and social media channels. Our analytics tools help identify effective marketing tactics and provide detailed data to improve checkout conversion rates.